Judith P. Cooper

1220 Spring Branch Court

Lawrenceville, GA 30045

770-979-4086 home     404-839-6893 cell     email: jpc30045@yahoo.com

 

Summary of Qualifications 

 

· Information Technology experience	.Project Management
·Strong Analytical Skills	. Excellent communication skills
·Extensive Management experience .Outstanding skills in lifecycle Project     Management	·Strong Organizational/Leadership skills .Results Driven and Effective communicator .Vendor Management

           

EMPLOYMENT HISTORY

 

Ethernet Project Implementation/Order Manager

October 2011-Present

Atlanta, GA

 

·  Manages the Ethernet implementation for new and existing clients into AT&T Managed Network Services from beginning to end

·  Creates a project schedule to meet contractual requirements & customer needs by compiling the schedules with internal and external resources and vendors

·  Utilize and update management databases in conjunction with the provisioning process; SOTS, ICORE, ASOC, USRP, EFMS, and TIRKS

·  Mediates issues between the customer and AT&T departments including provisioning, engineering and Telco.

·  Interacts with both internal and external AT&T resources to complete provisioning tasks by managing roadblocks, escalations and expedites

·  Discerns key aspects of a problem and address them at an early state by determining the best resolution

·  Oversees the implementation of customer projects which fall outside for the National Project Management scope by developing a written project plan to matrix-manage the project across applicable Centers of Excellence.

 

 

   Gardner’s Commercial Service- Project Coordinator

     June 2008-June 2011

     Atlanta, GA

 

·  Interfaced with access suppliers to resolve billing, order issues

·  Coordinated, scheduled and attended weekly conference calls for new and old accounts

·  Managed accounts and assisted with job bids  

·  Dispatched representative to location, answer phones, and schedule appointments

·  Assisted with processing biweekly payroll

·  Assisted with job screening for new and potential  employees

 

 

    AT&T-Pinnacle Tech -Access Project Vendor Manager               

    May 2007 – Sept. 2008

    Atlanta, Georgia

 

·  Recovered  1 Million dollars during the transition of PIU conversion project

·  Recognized by Regional Director for (1 Million dollars) revenue saved on PIU conversion, National Starbucks WIFI project

·  Responsibilities included daily tracking of ASR issuance and critical data management

·  Ensured order activity is accurate based on Local Access Supplier requirements

·  Maintained detailed spreadsheets of ASR activities and issues

·  Interfaced with access suppliers to resolve order issues, manage critical dates

·  Ensured timely and accurate order processing, and identifying and documenting potential issues

·  Coordinated, scheduled and attended weekly conference calls for Starbucks, PIU projects

·  Managed all phases of access-related issues associated with large projects

·  Installed critical dates, circuit order acceptance and arranged timeframe for tech to visit site

·  Identified, coordinated and scheduled tasks both internally and externally, and managed those tasks throughout the life cycle of the project

·  IDAT-(Oracle Ebusiness Suite,Item Master)-Responsible for distributing to a group of 25 individuals  daily info from  AT&T Adhoc reporting

 

    Cypress Communication - Project Management                 

   Sept 2006 –May 2007

    Atlanta, GA

 

·  Experience with voice, data, frame relay, and complex networks

·  Experience with writing process methods and procedures for circuit orders

·  Entered Network orders in order system for HUBS, DS1, DS3 and new locations

·  Escalated all issues change due dates, moves, adds, deletes and circuit design

·  Managed the process order entry flow to final test completion

·  Interfaced between the sales organization and provisioning organization to ensure that customers provisioning orders were provisioned

·  Assisted with Vendor Management obtaining contracts with Vendors and acquired space for local providers to meet access provider in MMR-(meet me room)

·   Recognized for identifying/writing methods and procedures for order entry procedure of HUBS  .by Department head

 

 

  AT&T-KForce-Provisioning Disconnect Engineer                                      

  March 2002 - Sept 2006

  Alpharetta, GA

 

·  Provisioned T45, OCX, ATM and T1.5 High Speed circuits

·   Experienced following design specifics for MACD and  new installs

·   Installed/Disconnected ATM, frame relay and private line service

·  Managed the life cycle process flow to final test completion

·  Performed UAT testing for AT&T software packages (USRP)

·  Informed customers (Northrop Grumman, Thyssen Krump, Duke University) of circuit delivery/disconnect dates. Disconnected 12-15 circuits order  request daily.

·  Recognized by Center Director for saving the Southeast region 100k in lost revenue on timely disconnect of circuits

·  Experience with AT&T- voice, data, frame relay, and complex networks

·  (AT&T systems)- SOTS, POCITS, TIRKS, EFMS, ICORE and USRP,CAFÉ’, IDAT, ordering systems

 

                                                                                                           

 

MCI Worldcom Carrier Provisioner Order Entry Processor                   

November 1997 – January 2001

Atlanta, GA

 

·  Managed 3 team members to support large calling card project completed ahead of schedule

·  Performed and analyze account provisioning for major reseller accounts in Carrier Marketing Segment, and calling card accounts 

·  Performed testing procedures with Programmers and System Engineers in the development and implementation of automation to increase productivity and accuracy

·  Coordinated implementation of all MCI service order entry to activation

·  Responsible for ensuring that all orders were implemented and generated revenue within an established time frame

·  Provided a monthly stewardship report identifying the total voice and data tickets for the month

·  Possess knowledge of TCOMS, COMS, Order Pro, & F&E

 

MCI WorldCom- Technical Support Specialist      

December 1995 - May 1997

Atlanta, GA

 

·  Provided sales, technical support to Internet users on the MCI Internet Software Package

·  Assisted with Installation, and testing of software package 

·  Implemented new policies and procedures in a departmental task force for on time call delivery and response  

·  Assisted inbound customers with inquiries concerning special products and their current services

·  Provided data entry support to divisions that processed different types of 800 numbers

·  Managed to completion monthly billing analysis

 

Education   

Bachelor of Science / Criminal Justice May 1987

Grambling State University

 

Masters of Science / Management - Pending graduation

Argosy University.